FAQ
Orders & Shipping
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times vary depending on your location, but most orders arrive within 7–14 business days after dispatch. Once your order has shipped, you will receive a confirmation email with tracking details.
How can I track my order?
Once your order has been shipped, you will receive an email with your tracking information. You can also track your order anytime through our Track Order page on the website.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping availability and delivery times may vary depending on your location.
Payments
What payment methods do you accept?
We accept major payment methods including Visa, Mastercard, American Express, Google Pay, and other secure payment options available at checkout.
Is my payment information secure?
Yes. All transactions on our website are protected to ensure that your personal and payment information remains safe.
Returns & Refunds
What is your return policy?
We offer a 14-day return policy. If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order, provided the item is unused and in its original condition.
How do I request a return or refund?
To request a return, please contact our support team with your order number and the reason for the return. Our team will guide you through the return process.
Order Changes & Support
Can I change or cancel my order?
Orders can only be changed or cancelled within a short period after being placed. If you need to make a change, please contact our support team as soon as possible.
What should I do if I entered the wrong shipping address?
If you notice an incorrect shipping address, please contact us immediately. We will do our best to update the information before the order is processed.
Contact
How can I contact customer support?
If you have any questions or need assistance, our support team is here to help.
Email: team@roylen1.com
We aim to respond to all inquiries within 24–48 hours during business days.